Shipping policy

Shipping Policy

At Tiny Beets Foods we ship frozen chef-made baby, toddler and family meals across Australia. Because our food travels frozen, our shipping process is a bit different to your average online order. This policy explains how we ship, what it costs, how long it takes, and what to do if something goes wrong.

Where we ship

We ship Australia-wide. Delivery is currently available to:

• NSW, VIC, QLD, SA (minimum order $75)
• WA, TAS, North QLD, NT (minimum order $100)

Some regional and remote postcodes may fall outside our courier network. To check whether we deliver to you, use the postcode checker at the top of our delivery page before you order.

We do not ship internationally.

Store pickup

Free pickup is available from our Arncliffe HQ:

Shop 2, 39–47 Forest Road, Arncliffe NSW 2205

If pickup is offered at checkout, you'll be able to select your pickup date and time. Bring a chiller bag or esky so your order stays frozen on the way home.

Order cut-off and dispatch schedule

We run on a weekly delivery cycle.

• Orders must be placed by 11:00pm AEST every Tuesday to be included in that week's dispatch.
• Orders placed after Tuesday 11:00pm AEST will be held for the following week's run.
• Deliveries begin from Friday of the same week, and continue over the following days depending on your state and postcode.

Your exact delivery day will be shown at checkout or in your order confirmation.

Delivery times by region

Estimated delivery windows once your order is dispatched:

These are estimates, not guarantees. Delivery times can be affected by weather, courier delays, public holidays and remote-area schedules.

Shipping costs

Shipping is calculated at checkout based on your state and cart value.

NSW, VIC, QLD, SA (minimum order $75)

• Orders $75 to $174: $17 flat rate
• Orders over $175: Free delivery

WA, TAS, North QLD, NT (minimum order $100)

• Orders $100 to $174: $25 flat rate
• Orders over $175: Free delivery

Minimum order thresholds apply by zone. If your cart is below the minimum, checkout will prompt you to add more before you can place the order.

How we keep the food frozen

Every order is packed frozen in a thermo-lined box with reusable, non-toxic gel packs, then handed to our specialist frozen freight partners.

Here's how the cold chain works from our kitchen to your door:

1. Your order leaves our kitchen in a refrigerated truck and goes to the courier's frozen depot.
2. It's held in freezer storage at the depot until it's ready to travel.
3. It moves in a frozen truck to a local delivery depot, and is again held in freezer storage.
4. The night before delivery (around 8pm), you'll receive a text message with your delivery window.
5. On delivery day, your food is loaded into a refrigerated truck for the final leg to your door.
6. You'll receive a text confirming delivery. (Deliveries scheduled between 12:00am and 7:00am will not receive a confirmation text.)

Once the box is delivered, the contents will stay cold for approximately 3 to 4 hours in a shaded spot. Please move your order into the freezer as soon as you can.

Delivery instructions and authority to leave

You can add a delivery note to your order at checkout with a preferred safe spot (for example, "shaded porch," "behind the pot plant," "leave with reception").

By placing an order with Tiny Beets Foods, you provide Authority to Leave the parcel at the delivery address without a signature. This is required because our couriers operate on tight frozen routes and cannot wait for someone to answer the door.

If you'd prefer the parcel is not left unattended, please email us at info@tinybeetsfoods.com.au before dispatch so we can flag your order. We can't guarantee a change of instruction once the order has left our kitchen.

Tracking

You'll be notified by SMS the night before delivery (around 8pm) with your delivery window, and again on delivery when the parcel is dropped. Some order confirmations also include a tracking link where the courier supports it.

If you haven't received a delivery notification by the evening of your expected delivery day, please contact us at info@tinybeetsfoods.com.au.

Delays

We do our best to hit every delivery window, but some things are outside our control, including:

• Courier delays and rerouting
• Public holidays and long weekends
• Extreme weather, road closures and natural disasters
• Regional and remote-area courier schedules
• Address issues (see below)

Where a delay is caused by circumstances outside our reasonable control, we can't be held responsible for missed delivery windows. If your order is significantly delayed, please contact us and we'll do what we can to make it right.

Damaged or spoiled product on arrival

If your order arrives damaged, thawed or in poor condition, please contact us at info@tinybeetsfoods.com.au within 24 hours of delivery with the following:

• Your order number
• Clear photos of the parcel and the affected products
• A brief description of the issue

We assess damage and spoilage claims on a case-by-case basis. Where a claim is valid, we'll offer a replacement in your next order or a refund for the affected items. Claims made outside the 24-hour window may not be able to be honoured because we can no longer verify the state of the product on arrival.

Refused deliveries and undeliverable orders

Because our food is frozen and travels in a specialist cold chain, we handle refused and undeliverable orders on a case-by-case basis in line with our Terms and Conditions.

An order may become undeliverable if:

• The address provided is incorrect or incomplete
• Nobody accepts the delivery when a signature is required
• Access to the delivery point is blocked
• The recipient refuses the delivery

Because thawed frozen food cannot be re-dispatched, refunds and replacements for refused or undeliverable orders are not automatic. Where the issue is due to incorrect address details or refusal without a valid reason, the cost of the order and any re-delivery may be at the customer's expense.

Please double-check your delivery address, contact number and any building access notes before completing checkout.

Wrong address

If you notice a mistake with your delivery address after placing your order, contact us immediately at info@tinybeetsfoods.com.au. We can update the address up until your order has been dispatched.

Once the order has left our kitchen, we cannot change the delivery address. If a courier redirection is possible, any extra charges are the customer's responsibility.

Contact us

For any shipping-related questions:

• Email: info@tinybeetsfoods.com.au
• Delivery info page: https://www.tinybeetsfoods.com.au/pages/delivery
• HQ address (pickup only): Shop 2, 39–47 Forest Road, Arncliffe NSW 2205

Your rights under Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including guarantees relating to acceptable quality and fitness for purpose. Where our goods fail to meet these guarantees, you are entitled to a remedy under the Australian Consumer Law.