Terms of Service

Last updated: 2/8/26

Overview

This website is operated by Watts Foods Pty Ltd (ABN 48 642 671 823), trading as Tiny Beets Foods. Throughout the site, "we", "us" and "our" refer to Watts Foods Pty Ltd. Watts Foods Pty Ltd is the seller and the party you contract with when you place an order.

We offer this website, including all information, tools and services available from it, to you the user, on the basis that you accept the terms, conditions, policies and notices set out here.

By visiting our site or buying something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including the additional terms, conditions and policies referenced here — in particular our Refund & Returns Policy, Shipping Policy, Cancellations Policy and Privacy Policy.

Please read these Terms carefully before using our website. If you don't agree with them, please don't use the site.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where any part of these Terms would do so, that part does not apply to the extent of the inconsistency.

Section 1 — Online store terms

You must be at least 18 years old to place an order with us, or have the consent of a parent or guardian who accepts these Terms on your behalf.

You may not use our products for any illegal or unauthorised purpose, and you must not use the Service in a way that breaks any law that applies to you.

You must not transmit any worms, viruses or code of a destructive nature.

If you seriously or repeatedly breach these Terms, we may suspend or close your account. Where it's reasonable to do so, we'll tell you first and give you a chance to fix the problem.

Section 2 — General conditions

We may decline to supply or refuse an order where we have a reasonable basis for doing so — for example, suspected fraud, an address outside our delivery network, a product being unavailable, or a serious breach of these Terms. If we decline an order you've already paid for, we'll refund you in full.

You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.

All content on this website — text, photography, recipes, branding and design — belongs to Watts Foods Pty Ltd and may not be reproduced without our written permission. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without that permission.

Headings are for convenience only and do not affect these Terms.

Section 3 — Accuracy and currency of information

The material on this site is provided for general information only. We take reasonable care to keep it accurate and current, but we're not responsible if information on the site turns out to be incomplete or out of date, and you shouldn't rely on it as the sole basis for a decision without checking a more authoritative source. Any reliance on the material is at your own risk.

This site may contain historical information provided for reference only. We may change the contents of the site at any time, but we're not obliged to update it.

Nothing in this section limits our obligations under the Australian Consumer Law, including our obligation not to engage in misleading or deceptive conduct.

Section 4 — Products and prices

Prices are displayed in Australian dollars and include GST where applicable.

The price that applies to your order is the price shown at the time you place it. We may change prices at any time, but a change won't affect an order you've already placed and paid for.

Certain products may be available exclusively online, in limited quantities.

We make every effort to display the colours and images of our products as accurately as possible, but we can't guarantee that your screen displays colours accurately.

We may limit sales of our products to any person, geographic region or jurisdiction, and may limit the quantities of any product we offer. We may discontinue a product at any time. Where we do so after you've placed an order, we'll contact you and refund you in full for anything we can't supply.

Section 5 — Allergens, ingredients and preparation

Our food is made for babies, toddlers and families, so allergen information matters. Please read this carefully.

Our food is made in a shared facility. Peanuts, tree nuts, sesame, eggs, dairy, fish, crustacea, molluscs, soy, wheat (gluten) and lupin are all handled here. We sanitise the kitchen before every cook and between batches, but we cannot guarantee any product is free from traces of these allergens.

• The ingredients and allergen declarations for each product are shown on the product page and on the pack. Always check the pack before serving, because recipes and suppliers change.

• If your child has a diagnosed allergy or intolerance, please talk to your health professional before introducing any new food, and read the label every time.

• We use organic and local produce as a first preference. From time to time an item isn't available and we substitute high-quality Australian produce. Where a substitution changes the ingredients or allergen declaration, that's reflected on the pack — which is why the pack, not the website, is the thing to check before you serve.

• Our food is supplied frozen. Storage, thawing and heating instructions are printed on each pack. Please follow them — food that's been stored, thawed or reheated other than as instructed may not be safe, and there may be little we can do to help if it hasn't been handled as directed.

• Nothing on our site is medical or dietary advice. If you have concerns about your child's feeding, nutrition or development, speak to your GP, paediatrician, maternal and child health nurse or a dietitian.

See our Allergens page for more.

Nothing in this section limits, excludes or modifies your rights under the Australian Consumer Law.

Section 6 — Billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases, and to keep it up to date — including your email address, delivery address, contact number and payment details — so we can complete your order and contact you.

We may limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment card, or the same billing or delivery address. If we need to change or cancel an order, we'll contact you first using the email address, delivery address or phone number you gave us at the time, and refund you in full for anything we don't supply.

Where information you've given us is wrong or incomplete and it affects our ability to fulfil your order, we'll contact you before we cancel it.

For more detail, see our Refund & Returns Policy.

Section 6A — Refusal of delivery

If you refuse delivery of your order, get in touch straight away at info@tinybeetsfoods.com.au. Our food ships frozen and needs to stay in the cold chain, so refunds for refused deliveries are reviewed case by case. A few things help us help you: a correct delivery address at checkout, someone around to receive the parcel, and a quick heads-up if something's wrong. See our Refund & Returns Policy for how we handle this. Nothing in this section limits your rights under the Australian Consumer Law.

Section 6B — Packaging and cold chain

Our food ships frozen in insulated cold-chain packaging. usually a Tiny Beets Foods box with gel ice packs. built to keep things frozen in transit only. Once your parcel arrives, please unpack it straight away and move the food into your freezer.

If the outer box looks roughed up but the food inside is still frozen and intact, that's the system doing its job and isn't grounds for a refund on its own. If the food itself has thawed, leaked or arrived damaged, email us at info@tinybeetsfoods.com.au within 24 hours with a photo and we'll sort it — see our Refund & Returns Policy for what happens next and what that 24 hours does and doesn't mean.

Heating and handling instructions are printed on each pack — please follow them.

Disposal: the cardboard outer is kerbside-recyclable; the insulated liners are soft-plastic recycling where you have a collection point (Curby, RecycleSmart and similar); gel packs aren't kerbside-recyclable — thaw them, drain the gel into general waste, and put the empty pouch in soft plastics.

Section 6C — Discount codes and promotions

Discount codes are for one-time use and may only be applied once per customer. Codes can't be combined with other offers, promotions or discount codes unless we say otherwise. Once a code has been redeemed it's no longer valid.

Codes must be entered at checkout. We can't retrospectively apply a discount to an order that's already been paid for, but if you've had a genuine problem at checkout, email us and we'll help where we can.

Where a discount code has been used fraudulently, or shared or published in a way that breaches its terms, we may cancel the order. If we do, we'll contact you first and refund you in full.

Influencer, affiliate and referral codes are subject to their own terms. Individual promotions may have their own terms, which will be published with that promotion and will prevail over this section for that promotion.

Section 6D — Subscriptions and pre-orders

Where you sign up for a subscription, you authorise us to store your payment details securely and to charge that payment method for each delivery at the frequency you selected, until you cancel. Where you place a pre-order, you authorise us to charge the full or remaining amount when we're ready to fulfil it.

We'll email you before each subscription charge. You can pause, skip, change or cancel at any time — the timing rules, renewal terms and how we handle price changes are set out in our Cancellations Policy, which forms part of these Terms.

Section 7 — Optional third-party tools

We may provide access to third-party tools we don't control. We provide access to those tools "as is" and "as available", and we have no liability arising from your use of them, to the extent the law allows. Use of optional third-party tools is at your own risk, and you should be familiar with the terms on which the relevant provider offers them.

Section 8 — Third-party links

Content, products and services available through our Service may include material from third parties. Third-party links may direct you to websites that aren't affiliated with us. We're not responsible for examining or evaluating the content or accuracy of those sites, and we're not liable for anything arising from transactions you make with them. Please review the third party's own policies before dealing with them. Complaints about products bought directly from a third party should be directed to that third party.

Where we supply a third party's product to you through our store, we are the supplier and our obligations under the Australian Consumer Law apply to it in the same way as to anything else we sell.

Section 9 — Reviews, comments and submissions

If you post a review, or send us photos, ideas, suggestions or other materials ("comments"), you give us permission to use, edit, copy, publish, distribute and translate them in connection with our business, including in our marketing, without payment to you. We're under no obligation to keep comments confidential or to respond to them.

This covers material you send us or post on our site. If you're creating content for us under a separate agreement — for example as a paid creator or brand partner — that agreement governs how the content is used, not this section.

About seven days after your order is delivered, we'll invite you to review our products through Judge.me. Leaving a review is entirely optional and you can post anonymously.

We may, but don't have to, monitor, edit or remove content we consider unlawful, offensive, threatening, defamatory, obscene, in breach of someone's intellectual property rights, or in breach of these Terms.

Your comments must not breach anyone else's rights, and must not contain unlawful, abusive or obscene material or any malicious code. You must not use a false email address or misrepresent who you are. You're responsible for your comments and their accuracy.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors and omissions

Occasionally there may be information on our site containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability.

We may correct errors, inaccuracies and omissions, and update information at any time. Where an error affects an order you've already placed — for example, a product is listed at an obviously incorrect price — we'll contact you before we do anything, and you can choose to proceed at the corrected price or cancel for a full refund. We won't cancel a properly placed order without telling you.

Section 12 — Prohibited uses

You must not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to breach any law, rule or regulation; (d) to infringe our intellectual property rights or anyone else's; (e) to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone; (f) to submit false or misleading information; (g) to upload or transmit malicious code; (h) to collect or track other people's personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We may suspend or end your use of the Service for a breach of this section.

Section 13 — Liability

Nothing in this section limits your rights under the Australian Consumer Law. Where the Australian Consumer Law applies, our liability for a failure to comply with a consumer guarantee is as set out in that law, and cannot be excluded.

Subject to that:

• We don't guarantee that your use of the website will be uninterrupted, timely, secure or error-free, or that results obtained from it will be accurate or reliable.

• To the maximum extent the law allows, and other than in respect of rights that can't be excluded, Watts Foods Pty Ltd and its directors, officers, employees, agents, contractors and suppliers are not liable for indirect, incidental, special or consequential loss arising out of your use of the website.

• Where a consumer guarantee applies, you choose the remedy as set out in our Refund & Returns Policy.

Section 14 — Indemnity

You agree to indemnify us against any claim, loss or reasonable legal cost we incur that is caused by your breach of these Terms, your breach of the law, or your infringement of a third party's rights.

This indemnity does not apply to the extent the claim, loss or cost is caused or contributed to by us, our employees or our agents, and nothing in this section limits your rights under the Australian Consumer Law.

Section 15 — Severability

If any provision of these Terms is unlawful, void or unenforceable, it will be enforceable to the fullest extent permitted by law, and the unenforceable portion severed. This doesn't affect the validity of the remaining provisions.

Section 15A — Force majeure

Some things are outside our control — bushfires, floods, storms and other natural disasters; pandemics or public health emergencies; supplier, ingredient or packaging shortages; courier and freight network delays or outages; power outages, equipment failure or industrial action; and government or regulatory action that prevents us fulfilling orders.

If an event like this affects us, our obligations under these Terms are suspended or modified for as long as it lasts, and we'll let you know what's going on as soon as we can. Where we can't fulfil an order, we'll refund you. Nothing in this section limits your rights under the Australian Consumer Law.

Section 16 — Termination

These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by telling us you no longer wish to use our Services, or by ceasing to use the site.

If you seriously or repeatedly breach these Terms, we may suspend or close your account. Where it's reasonable to do so, we'll give you notice and a chance to fix the problem first. We may act without notice where there's fraud, a risk to safety or a serious legal risk.

Obligations and liabilities incurred before termination survive it — including our obligation to fulfil or refund orders you've already paid for.

Section 17 — Entire agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of it.

These Terms and the policies posted on this site make up the entire agreement between you and us and supersede any earlier agreements or communications.

Any ambiguity in these Terms will not be construed against either party by reason of who drafted them.

Section 18 — Changes to these Terms

You can review the current version of these Terms on this page at any time.

We may update these Terms. Where a change materially affects your rights, we'll give you reasonable notice — by email if you've given us your address, or by a notice on this page — before it takes effect, and you can stop using the Service if you don't accept it.

The Terms that apply to an order are the ones in force when you placed it. Changes don't apply retrospectively to orders already placed.

Section 19 — Governing law

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them. Nothing in this section prevents you from bringing a claim in your own state or territory, or from contacting your local consumer protection agency.

Section 20 — Complaints and contact

Questions about these Terms can be sent to info@tinybeetsfoods.com.au.

If you have a complaint, email us and we'll respond within 5 business days. If we can't resolve it between us, you can contact NSW Fair Trading or the consumer protection agency in your state or territory.

Watts Foods Pty Ltd t/a Tiny Beets Foods ABN 48 642 671 823 Shop 2, 39–47 Forest Road, Arncliffe NSW 2205 info@tinybeetsfoods.com.au