Cancellations, Subscriptions & Pre-orders

Last updated: 2/8/26

Some items at Tiny Beets are available as a subscription or a pre-order. This page covers how to change or cancel those kinds of orders. For everything else, see our Refund & Returns Policy.

Subscriptions

When you sign up for a subscription you get repeat deliveries at the frequency you choose at checkout. We store your payment details securely and charge you for each delivery unless you've paid upfront.

Before you're charged for each delivery, we'll email you a reminder so nothing catches you by surprise.

Changing or cancelling

There's no lock-in and no cancellation fee. You can pause, skip, change or cancel any future delivery.

The timing that matters: we dispatch twice a week, Monday and Wednesday. Cut-offs are 11:00pm AEST Sunday for the Monday dispatch and 11:00pm AEST Tuesday for the Wednesday dispatch. Make your change before the cut-off and it applies to that delivery; after it, that order is already in our kitchen run and your change applies from the following delivery instead.

Your next cut-off is shown in the banner at the top of our site. If you're unsure which run your next delivery is on, just email us — we'll check and sort it out.

To manage your subscription, use the link in your order confirmation email or in your account. If you get stuck — or you've missed the cut-off and need help — email info@tinybeetsfoods.com.au and we'll sort it out for you.

Renewals and price changes

Some subscriptions auto-renew at the end of their term. If you don't want to renew, cancel before the renewal date and we'll stop the charges.

If we change the price of your subscription, we'll email you at least 14 days before it takes effect, so you can cancel or change your plan first if you'd rather not continue.

Pre-orders

A pre-order is a product that's not yet in stock — usually a new range, or a restock of something we've sold out of.

We may take no payment or a deposit at checkout, securely store your payment method, then charge the full or remaining amount when we're ready to fulfil the order. We'll tell you the expected dispatch window before you order.

You can cancel a pre-order any time before it's sent and we'll refund anything you've paid, including any deposit. Once it's been packed and shipped we can't cancel it — but if there's a problem with what arrives, see our Refund & Returns Policy.

If a pre-order is significantly delayed beyond the window we gave you, we'll contact you and you can choose to wait or get a full refund.

Your rights under the Australian Consumer Law

Nothing on this page limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including that they will be of acceptable quality. Where they aren't, you're entitled to a remedy regardless of anything in this policy.

Contact

info@tinybeetsfoods.com.au — we usually reply within 1 business day.

Watts Foods Pty Ltd t/a Tiny Beets Foods, ABN 48 642 671 823